Privacy Policy

1. Introduction

This policy explains what personal data we collect, why we collect it, how we use it and protect it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

FemExec Wellness is a trading name of Positive Health Innovations Limited, a company registered in England and Wales (company number 17214065). Our registered office is Nc Suite 4002, York House, 18 York Road, Maidenhead, SL6 1SF. Positive Health Innovations Limited is the data controller for personal data collected through this website and our services. We are registered with the Information Commissioner's Office (ICO). For any data question, email info@femexecwellness.com.

3. What data we collect

We collect personal data when you choose to give it to us. This includes:

• your name and email address when you download a free guide or sign up for the Reset Room Audio Series;
• your name, email address and, if you choose, your phone number when you send an enquiry;
• booking details when you schedule a Vitality Reset Call;
• details you share during calls, programmes and workshops, which may include information about your health, wellbeing, symptoms and work situation;
• payment and invoicing details for paid services (we do not store card details ourselves);
• website usage data from analytics cookies, only if you accept them.

4. Health information

Information about your health is special category data under UK GDPR. We only collect what we need to give you safe, appropriate support. We process it with your explicit consent, which we ask for before you begin a programme or share health details with us. Where we provide health care services, we may also rely on Article 9(2)(h) of UK GDPR (the provision of health care), supported by Schedule 1 of the Data Protection Act 2018. You can withdraw consent at any time, although we may need to keep certain records to meet our professional and legal obligations.

5. Our lawful bases

• Consent: to send you the Reset Room Audio Series, guides, and wellbeing news and updates by email, and to set analytics cookies.
• Contract: to deliver 1:1 programmes, workshops and corporate services you or your organisation have booked, and to manage bookings and payments.
• Legitimate interests: to reply to your enquiries and run and improve our business, where this does not override your rights.
• Legal obligation: to keep financial records and meet professional and regulatory requirements.

6. How we use your data

We use your data to reply to enquiries, manage bookings, deliver our services, send the audio series and emails you have asked for, send appointment and service messages, take payments, keep required records and meet our legal duties. We never sell your personal data.

7. Who we share data with

We use trusted service providers who process data for us under written agreements:

• MailerLite (email marketing)
• Calendly (bookings)
• Zoom (online sessions)
• WriteUpp (secure client records and clinical notes)
• Stripe (payments)
• GoDaddy (website hosting)
• FreeAgent (invoicing and accounts)

8. International transfers

Some of our providers, including MailerLite, Calendly, Zoom and Stripe, may store or access data outside the UK, including in the United States or the European Economic Area. When this happens we make sure suitable safeguards are in place, such as UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, or the ICO's International Data Transfer Agreement or Addendum.

9. How long we keep data

• Email subscribers: until you unsubscribe or ask us to delete your data.
• Enquiries that do not lead to a booking: up to 24 months.
• Booking records: up to 24 months after the booking.
• Client records, including health information: 6 years after your last session, in line with professional guidance.
• Financial records: 6 years after the end of the financial year they relate to, as required by HMRC.

10. Keeping your data safe

We protect your data with access controls, strong passwords, two-step verification and secure, encrypted services. Only people who need access to your information can see it.

11. Cookies

Essential cookies keep the site working and secure, and they do not need your consent. We only set analytics or other non-essential cookies if you accept them in our cookie banner. You can change your choice at any time through the cookie settings link at the bottom of every page. Our Cookie Policy gives full details.

12. Your rights

You have the right to:

• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased;
• restrict or object to how we use your data, including for direct marketing;
• data portability;
• withdraw consent at any time.

To use any of these rights, email info@femexecwellness.com. We will reply within one month. You can also complain to the Information Commissioner's Office at https://ico.org.uk or on 0303 123 1113. We would be grateful for the chance to resolve your concern first.

13. Changes to this policy

We may update this policy from time to time. The date at the top always shows the latest version.

14. Contact us